Privacy Policy

Effective date: 2026-09-01.

This policy describes how Speech Relay handles data.

Service and stored content

Session storage, the retention periods described here, and the deletion controls described here are not yet available. Today no audio or transcript is stored at all.

Speech Relay operates a streaming speech-to-text API and web playground with multi-talker and target-speaker modes.

• When session storage becomes available, audio and transcripts will be stored in account history so users can review their past sessions in the web app.
• When session storage becomes available, playground storage will be on by default. Stored audio and transcripts will be retained for 24 hours and then deleted automatically.
• When session storage becomes available, API storage will be off by default and may be enabled for each project. When enabled, stored audio and transcripts will be retained for 7 days and then deleted automatically.
• When session storage becomes available, users will be able to turn storage off and to delete their stored sessions at any time.

Account and usage information

We receive an email address and profile identifier from the sign-in provider. A session cookie keeps the user signed in. We keep operational logs and metrics to run and secure the service.

We keep usage records for billing: an account identifier, a project identifier, and the number of audio-seconds processed. These records contain no audio and no transcript text. Deleting stored content does not delete these billing records.

Voice and biometric data are not stored. Enrollment audio for target-speaker mode is used for that session and then discarded, and no derived voiceprint is retained.

We never use customer audio or transcripts to train models. We do not offer a data residency or region guarantee.

Service providers and sub-processors

• Microsoft Azure provides hosting and processing.
• Cloudflare provides network, DNS, and email routing.
• Stripe processes payments. Card details go to Stripe and are never seen by Speech Relay.
• GitHub and Google provide sign-in.

The current list is published on this site. Account holders will be notified before a new sub-processor begins processing customer content.

Security incidents, account closure, and contact

If Speech Relay becomes aware of a security incident affecting customer content or account information, affected customers will be notified without undue delay.

The service is not for anyone under 18. For privacy or data requests, contact privacy@speechrelay.online. For other questions, contact contact@speechrelay.online.

When an account is closed, stored content is deleted and account information is deleted except for billing records that must be retained as described above.

We may change this policy and will update the effective date when we do.